Answers to Frequently Asked Questions (FAQ)

LinkedIn Essentials Video Course

  • This is a DIY course. You can do it on your own pace whenever and wherever you want.
  • You have access to the course for one year (in the Training Center , starting immediately).

Before the Compassionate Leader Course

What is the duration and time investment?

  • The course consists of 3 stages. Stage 1 and 2 consists of 4 weeks, stage 3 of 5 weeks. They all have 1 recap week as well = 16 weeks in total.
  • The course is divided in weekly modules, containing insights, practical tips and exercises. Your time investment will be:
    • Insights: 15-30 minutes per week.
    • Exercises: 10-30 minutes per day.
  • You will receive two e-mails per week:
    • One to point you to the new course unit (= lesson of that week).
    • One with reminders to do the exercises.
    • If you go on a holiday or want to do the course at a slower pace, you can always pause them.

Isn’t 16 weeks a long time?

  • It depends on how you look at it :-).
  • The course is designed like a training program you would do at a gym: not x days in a row, but small bits and pieces every week. Look at it this way: you are building compassionate muscles, that can’t be done in a one time course, but takes exercises over time.
  • The online group program works with 3 blocks: 1 block per stage. Then there is one week break before the next stage starts. This gives time to go back to exercises you liked or skipped. We suggest that people who follow the DIY course do the same, but that’s totally up to you.
  • You can always pause if it goes too fast or if something (like a holiday) comes up.

How do the subscriptions work?

  • Monthly subscription:
    • Each month your bank account will be credited for your monthly membership fee. You get immediate access to the course (in the Training Center ).
    • You will receive a monthly e-mail with an invoice.
    • Your subscription is renewed each month until you cancel. This is how you can cancel:
      • Method 1: Click on the link in your order e-mail. This will take you to your consumer screen. Under “Purchase Information” you will find the “Cancel Subscription” button.
      • Method 2: Send an e-mail to connect at thecompassionateleader.org from the e-mail address you registered with (otherwise we can’t make the connection). Then we will cancel the subscription manually for you.
    • You can upgrade at any moment to a yearly account and receive 50% discount plus extra’s or join the live year program which includes many more benefits.
  • Yearly subscription:
    • You pay one time.
    • You get immediate access to the course (in the Training Center ).
    • You receive an e-mail with an invoice.
    • There is no automatic renewal.

Why would I take a year subscription when there are only 16 weeks in the program?

  • Many people like to pause once in a while. For example, when to go on a holiday or after a stage to have the learning sink in.
  • Solo program: a year subscription gives you the freedom to do it at your own pace.
  • You still have access to all the tips, exercises, video and audio.

How do you see that someone is a member of the free Compassionate Leader community when they sign up for a yearly subscription and receive the discount?

  • We cross-reference with name and e-mail address, so make sure you use the same one as you joined the community with (and relax, we ask if we are not sure).

During the Compassionate Leader Course

How do I go through the course units?

  • On the right hand side of the screen you can see the upcoming modules and your progress.
  • You need to go through each unit before the next one is available.

How can I pause the weekly e-mails?

  • Click at the bottom of an e-mail on the “manage” link.
  • Change the status of “The Compassionate Leader Course” to “Paused”.

How can I restart the weekly e-mails?

  • Click at the bottom of an e-mail on the “manage” link.
  • Change the status of “The Compassionate Leader Course” to “Active”.

What do I do when a page is not accessible?

  • If you click on a link and get this message: “You need to complete the previous unit first”, you can select on the menu on the right the last course unit you marked as complete. That’s your starting point to move forward.
  • If you click on a link and get this message: “You cannot view this unit as you’re not logged in yet.”, you need to log in via “My Account” in the top menu or via the link you received when you signed up for the course.

Other questions? Mail us at connect at thecompassionateleader.org